1About SwanAxis
SwanAxis is a South African-based business providing professional services to clients locally and internationally.
Our services may include:
- Business support and operational assistance
- Business consulting and advisory services
- Process and workflow improvement
- Customer service support and consulting
- Training and professional learning
- Digital resources and educational materials
- Other professional services agreed with a client
Our services may be provided remotely, digitally, in person or through a combination of delivery methods.
- Business name
- SwanAxis
- Based in
- South Africa
- Services
- Available to clients in South Africa and internationally
- Website
- swanaxis.com
- hello@swanaxis.com
2Use of Our Website
You may use the SwanAxis website for lawful purposes and to obtain information about our services.
You agree not to:
- Use the website for unlawful, fraudulent or malicious purposes
- Attempt to gain unauthorised access to the website, systems or accounts
- Introduce malware, viruses or other harmful technology
- Interfere with the operation or security of the website
- Scrape, copy or systematically extract website content without permission
- Impersonate another person or misrepresent your identity or authority
- Use SwanAxis content or intellectual property in a manner not authorised by these Terms
- Use our website in a way that infringes the rights of SwanAxis or another person
We reserve the right to restrict or terminate access to our website where we reasonably believe it is being misused.
3Website Information
We make reasonable efforts to ensure that information published on our website is accurate and current.
However, website information is provided for general informational purposes and should not automatically be treated as professional advice applicable to a particular person's or business's circumstances. Information may change without notice.
Where you require advice specific to your circumstances, you should engage SwanAxis for the relevant service or obtain advice from an appropriately qualified professional where necessary.
4Requesting a Service
Submitting an enquiry, requesting a consultation or completing a website form does not necessarily create a binding service agreement.
A service agreement may be formed when SwanAxis confirms the scope of work and applicable fees and the client accepts those arrangements, including through payment, written acceptance, electronic acceptance or another method recognised by applicable law.
For certain services, we may provide a separate:
- Proposal
- Quotation
- Statement of work
- Service agreement
- Booking confirmation
- Project brief
- Invoice
- Programme conditions
Where service-specific written terms conflict with these general Terms, the service-specific terms will apply to the extent of that conflict.
5Scope of Services
The precise scope of a service will be determined by the service selected and any written proposal, quotation, confirmation, statement of work or other agreement between SwanAxis and the client.
Unless expressly included in writing, additional work falling outside the agreed scope may be quoted and charged separately.
Changes to the scope, requirements, deadlines or deliverables may result in changes to fees, delivery dates, project schedules, resources required or other agreed conditions. Where appropriate, SwanAxis will communicate material changes before proceeding with additional chargeable work.
6Client Responsibilities
To enable SwanAxis to provide services effectively, clients are responsible for providing information, instructions, access, documents, approvals and feedback reasonably required to perform the agreed services.
Clients are responsible for ensuring that information they provide is, to the best of their knowledge, accurate, complete, current, lawfully obtained and appropriate for SwanAxis to use for the agreed purpose. Clients must respond within reasonable timeframes where their input is required.
SwanAxis will not be responsible for delays, additional costs or inability to complete work where these result from inaccurate or incomplete information, delayed client responses, missing approvals, unavailable access or other matters outside our reasonable control.
7Professional Services and Advice
SwanAxis provides practical business support, consulting, training and related professional services.
Unless expressly agreed otherwise in writing, SwanAxis does not provide regulated legal, financial, investment, tax, medical or other regulated professional advice.
Nothing on the SwanAxis website or in our general educational content should be interpreted as a substitute for advice from an appropriately qualified professional where such advice is required.
8No Guarantee of Business Results
SwanAxis aims to provide services professionally and with reasonable care and skill. However, business outcomes depend on numerous factors outside our control.
Unless expressly guaranteed in a written agreement, SwanAxis does not guarantee any particular:
- Revenue or profit increase
- Cost saving
- Business growth
- Customer acquisition result
- Search engine ranking
- Website traffic level
- Social media performance
- Employee performance or retention outcome
- Commercial result
- Funding or investment outcome
- Regulatory approval
- Third-party decision
Any examples, projections, recommendations, strategies, case studies or estimates are provided for informational or planning purposes and are not guarantees of future performance. Nothing in these Terms excludes any guarantee, warranty or consumer right that cannot lawfully be excluded.
9Prices and Quotations
Prices may be displayed on our website or provided through quotations, proposals, invoices or other written communications. Unless stated otherwise, quotations are valid for the period specified in the quotation. Where no validity period is specified, SwanAxis may revise a quotation before it has been accepted.
Any applicable taxes, third-party charges, travel costs, transaction charges or additional expenses will be disclosed or agreed where reasonably applicable.
For international clients, currency conversion rates and charges imposed by banks, payment providers or card issuers may apply. Such third-party charges are outside SwanAxis's control.
10Payment
Payment terms will be communicated before or when services are purchased. Depending on the service, SwanAxis may require full payment in advance, a deposit, payment according to project milestones, recurring payments or payment following an invoice.
The client agrees to pay all valid invoices by the stated due date. SwanAxis may, subject to applicable law, pause or withhold services where payment is overdue after reasonable notice has been provided.
Ownership or usage rights in certain deliverables may remain with SwanAxis until all applicable fees have been paid, where this has been specified as part of the service arrangement.
11Third-Party Payment Providers
Payments may be processed through independent third-party payment providers. SwanAxis does not necessarily receive or store complete payment-card information where payments are handled directly by a payment processor.
Use of a third-party payment provider may also be subject to that provider's own terms and privacy practices. SwanAxis is not responsible for independent banking, exchange-rate or payment-processing charges imposed by a client's financial institution or payment provider.
12Cancellation by a Client
Cancellation rights may depend on the service purchased, the stage of work already completed and applicable consumer law. Any service-specific cancellation terms communicated before purchase will form part of the agreement.
Where work has already begun at the client's request, SwanAxis may, to the extent permitted by applicable law, charge for work reasonably performed and costs reasonably incurred before cancellation.
Different cancellation arrangements may apply to consultations, custom projects, training programmes, digital products, and subscription or recurring services. Any applicable service-specific cancellation conditions will be communicated as part of the relevant offering.
Nothing in these Terms limits a cancellation, cooling-off or refund right that a consumer is entitled to under mandatory applicable law.
13Refunds
Refund eligibility will depend on the service purchased, the work already performed, costs incurred, applicable service-specific terms and mandatory consumer law.
Where a refund is legally required, SwanAxis will provide the appropriate remedy in accordance with applicable law. Where a refund is not legally required, SwanAxis may nevertheless consider a refund or credit at its discretion where appropriate.
This provision does not affect any statutory rights that cannot lawfully be waived or excluded.
14Cancellation or Rescheduling by SwanAxis
SwanAxis may occasionally need to reschedule a consultation, service, programme or other engagement because of circumstances outside our reasonable control.
Where practical, we will provide reasonable notice and offer an appropriate alternative arrangement. If SwanAxis permanently cancels a paid service before providing it, and no suitable alternative is agreed, any refund legally or contractually due will be provided.
15Consultations
Clients should attend scheduled consultations at the agreed time and provide any relevant information reasonably required beforehand. Late arrival by a client may reduce the available consultation time. Rescheduling and cancellation requirements may be specified when a consultation is booked.
16Training
Training materials, courses, workshops and educational resources are intended for educational and professional-development purposes.
Participation in training does not guarantee employment, promotion, certification, business success or any specific commercial result unless expressly stated otherwise. Course and training content may be updated periodically to maintain relevance.
17SwanAxis Intellectual Property
Unless otherwise stated, the content and materials available through SwanAxis are owned by, licensed to or lawfully used by SwanAxis.
This may include the SwanAxis name and branding, logos, website design and content, written materials, training materials, presentations, templates, frameworks, videos, graphics, documents, courses, guides, processes and methodologies, and digital resources.
These materials may be protected by copyright, trade mark and other intellectual-property laws. You may not reproduce, distribute, sell, license, publish, commercially exploit or represent SwanAxis intellectual property as your own without prior written permission, except where applicable law permits such use.
18Client Deliverables
Ownership and usage rights relating to custom work created specifically for a client will depend on the relevant service agreement.
Unless otherwise agreed in writing, SwanAxis retains ownership of its pre-existing intellectual property, methodologies, templates, systems, processes, know-how and reusable materials.
Where a client has paid in full for custom deliverables and ownership is expressly transferred as part of the service, the client will receive the rights specified in the relevant agreement.
19Client Materials
Clients retain ownership of materials they provide to SwanAxis. By providing materials to us, the client confirms that they have the necessary rights or authority to allow SwanAxis to use those materials for the purpose of providing the agreed services.
The client grants SwanAxis the limited permission necessary to use those materials to perform the services.
20Third-Party Platforms and Providers
SwanAxis may recommend, integrate with or use independent third-party products or services, including software, website hosts, payment processors, cloud services, communications platforms and analytics providers. Their services may have separate terms, fees and privacy policies. SwanAxis is not responsible for their independent changes, interruptions, failures or decisions, except where responsibility cannot lawfully be excluded.
21External Links
Third-party links are provided for convenience or information and do not necessarily constitute endorsement. SwanAxis does not control or accept responsibility for independent sites' content, security, availability or privacy practices, except where applicable law provides otherwise.
22Personal Information
Personal information is handled in accordance with the SwanAxis Privacy Notice, which explains how we collect, use, store, share and protect personal information.
23Confidential Information
SwanAxis and clients should reasonably protect confidential business information exchanged during services and avoid unnecessary disclosure. Confidential information generally excludes information already public without breach, lawfully known before disclosure, independently developed, lawfully received elsewhere or legally required to be disclosed. Individual agreements may contain more detailed provisions.
24Limitation of Liability
Nothing in these Terms excludes or limits liability where unlawful. To the maximum extent permitted by law, SwanAxis is not liable for indirect, incidental, special or consequential losses not reasonably foreseeable or directly caused by its breach.
SwanAxis is not responsible for losses caused by inaccurate client information, failure to follow requirements, independent client decisions, third parties outside our control, external service failures or unauthorised use of deliverables. Further lawful limits may appear in a proposal, quotation or service agreement. No liability or consumer remedy that cannot legally be limited is affected.
25Client Decisions
Final business decisions remain the client's responsibility. Clients should assess their circumstances and obtain specialist advice before decisions involving significant legal, financial, tax, regulatory or specialised risks.
26International Clients
Clients must ensure their use of our services complies with their jurisdiction's requirements. SwanAxis does not represent that every service is suitable or lawful everywhere and may decline or restrict services for legitimate legal, regulatory, sanctions, operational or payment reasons.
27Local Consumer Rights
These Terms operate alongside mandatory consumer laws. They do not remove non-excludable rights in South Africa or another jurisdiction. A conflicting mandatory provision applies to the extent required by law.
28Events Outside Our Reasonable Control
Neither party is responsible, to the extent permitted by law, for failure or delay caused by circumstances outside reasonable control, including serious infrastructure failures, natural disasters, government actions, civil emergencies, widespread provider failures or labour disruptions. The affected party should minimise impact and resume performance when possible. Non-excludable consumer rights remain.
29Electronic Communications
Communications, agreements and notices may be exchanged electronically where lawful. Electronic acceptance, confirmation or signatures may constitute valid acceptance where recognised by law.
30Changes to These Terms
SwanAxis may update these Terms for service, operational or legal changes and publish a revised date. Changes will not unlawfully or unfairly alter existing commitments retrospectively. Notice of material changes to ongoing paid services will be given where required.
31Severability
An invalid, unlawful or unenforceable provision will be modified or removed only as necessary; remaining provisions continue where permitted.
32No Waiver
Failure to enforce a provision immediately does not waive the right to enforce it later.
33Entire Agreement
These Terms and any applicable proposal, quotation, statement of work, booking conditions, service agreement and Privacy Notice form the relevant agreement. This does not exclude fraud liability or non-excludable rights.
34Governing Law
Subject to mandatory consumer rights elsewhere, these Terms and SwanAxis agreements are governed by South African law. Consumers retain protections in their home jurisdiction that cannot legally be excluded.
35Resolving Disputes
Contact hello@swanaxis.com first so both parties can attempt good-faith resolution before formal proceedings.
This does not prevent statutory rights, approaching a regulator, authority or court, urgent relief or another lawful remedy. Subject to non-excludable jurisdictional rights, disputes are governed by South African law and jurisdiction.
36Statutory Rights
These Terms do not exclude, waive or limit non-excludable consumer rights. South African consumers may have rights under the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002. International clients may have additional mandatory rights. Mandatory law prevails where required.
37Contact SwanAxis
SwanAxis
South African-based, serving clients locally and internationally
Email: hello@swanaxis.com
Website: swanaxis.com
Use these details for contractual or legal notices unless an individual service agreement provides alternatives.