01Who We Are
SwanAxis is a South African-based business providing business support, consulting, training and related professional services to clients locally and internationally.
Our services are designed to support businesses and individuals across different locations and may be delivered remotely, digitally or through other appropriate channels.
- Business name
- SwanAxis
- Based in
- South Africa
- Services
- Available to clients in South Africa and internationally
- Website
- swanaxis.com
- hello@swanaxis.com
For purposes of POPIA, SwanAxis is the responsible party in respect of personal information where we determine how and why that information is processed.
Where required, privacy-related enquiries may also be directed to our Information Officer through the contact details provided in this Privacy Notice.
02Personal Information We May Collect
Depending on how you interact with SwanAxis, we may collect information including:
- Your name and surname
- Email address
- Telephone or mobile number
- Business or company name
- Job title or position
- Country or general location where relevant to providing our services
- Information submitted through our website or enquiry forms
- Information provided when booking a consultation
- Information relating to services you request from us
- Training or programme registration information
- Communications and correspondence with SwanAxis
- Documents or information you voluntarily provide to us
- Billing, payment and transaction information
- Technical information such as your IP address, browser type, device information and website usage
- Cookie and analytics information, where applicable
We aim to collect only personal information that is reasonably necessary for the relevant purpose.
Please do not provide sensitive or confidential personal information through our website unless it is necessary for the service you are requesting.
03How We Collect Personal Information
We may collect personal information when you:
- Complete a form on our website
- Contact us by email, telephone or another communication channel
- Request information about our services
- Book a consultation
- Become a client
- Register for training or programmes
- Subscribe to communications where available
- Provide documents or information in connection with our services
- Interact with our website
Certain technical information may also be collected automatically through cookies, analytics tools, server logs and similar technologies.
04How We Use Your Information
SwanAxis may use personal information to:
- Respond to enquiries and requests
- Communicate with prospective and existing clients
- Provide and manage our services
- Arrange and conduct consultations
- Process registrations and bookings
- Deliver training or programmes
- Manage client relationships
- Process payments and maintain financial records
- Provide customer support
- Improve our website, services and customer experience
- Maintain the security and proper operation of our website and systems
- Prevent misuse, fraud or security incidents
- Maintain appropriate business and administrative records
- Comply with applicable legal, regulatory, accounting and tax obligations
- Establish, exercise or defend legal claims
- Send relevant marketing communications where permitted by law
We will not intentionally use personal information for purposes that are materially incompatible with the reason it was originally collected unless permitted or required by law.
05Lawful Processing of Personal Information
Depending on the circumstances, SwanAxis may process personal information where:
- You have provided consent
- Processing is necessary to provide a service or perform a contract with you
- Processing is necessary to take steps at your request before entering into a contract
- Processing is required to comply with a legal obligation
- Processing protects a legitimate interest of the individual concerned
- Processing is necessary for the legitimate interests of SwanAxis or a third party, where permitted by applicable law
Where processing relies on consent, you may withdraw that consent, subject to applicable law and any processing that has already lawfully taken place.
06Sharing Personal Information
SwanAxis does not sell personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business, provide our services or comply with legal obligations.
These may include:
- Website hosting and technology providers
- Email and communication providers
- Cloud storage providers
- Payment processors
- Accounting or bookkeeping providers
- Customer relationship management systems
- Analytics providers
- Training or booking platforms
- IT and cybersecurity providers
- Contractors or service providers assisting SwanAxis
- Professional advisers such as accountants or legal advisers
- Government authorities, regulators or law-enforcement bodies where required by law
We aim to provide third parties only with information reasonably necessary for the relevant purpose.
Where appropriate, we require service providers handling personal information on our behalf to protect that information appropriately.
07International Clients and Cross-Border Data
SwanAxis provides services to clients in South Africa and internationally. As a result, personal information may occasionally be processed across national borders.
Some technology, communication, cloud storage, payment, website or other service providers used by SwanAxis may also process or store information outside South Africa.
Where personal information is transferred internationally, SwanAxis will take reasonable steps to ensure that such processing or transfer is handled in accordance with applicable data protection requirements, including POPIA where applicable.
Where the laws of another jurisdiction apply to particular processing activities, SwanAxis will endeavour to comply with the applicable requirements relevant to those activities.
08Data Security
SwanAxis takes reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration, destruction or disclosure.
These measures may include appropriate access controls, passwords, secure technology services, reputable service providers and internal procedures for handling personal information.
However, no website, internet transmission, electronic storage system or method of communication can be guaranteed to be completely secure.
For this reason, while we take reasonable measures to protect information, SwanAxis cannot guarantee absolute security.
09How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, regulatory, contractual, accounting or operational requirements.
Retention periods may differ depending on the nature of the information, the services provided and any applicable requirements in the relevant jurisdiction.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable legal requirements.
10Your Privacy Rights
Depending on your location and applicable law, you may have certain rights relating to your personal information.
These may include the right to:
- Request confirmation of whether SwanAxis holds personal information about you
- Request access to your personal information
- Request correction or updating of inaccurate or incomplete information
- Request deletion or destruction of personal information where legally appropriate
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Object to certain direct marketing communications
- Raise a concern regarding how your personal information has been processed
These rights may be subject to applicable legal limitations, exemptions or record-retention requirements.
To make a privacy-related request, please contact:
We may need to verify your identity before processing certain requests to help protect personal information from unauthorised disclosure.
11Marketing Communications
Where permitted by applicable law, SwanAxis may send information regarding our services, training programmes, business updates or other relevant offerings.
Where consent is required, marketing communications will be sent only where the appropriate consent has been obtained.
You may unsubscribe or opt out of marketing communications at any time using the unsubscribe option provided, where available, or by contacting:
Opting out of marketing communications will not prevent us from sending necessary service-related, administrative or transactional communications.
12Cookies and Website Analytics
Our website may use cookies and similar technologies to enable website functionality, understand website usage, improve performance and, where applicable, support analytics or marketing activities.
Some cookies may be necessary for the website to function correctly, while others may be optional.
Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.
Further information about the cookies used by SwanAxis may be provided in our separate Cookie Policy.
You may also control certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.
13Third-Party Websites and Services
Our website may contain links to websites, platforms or services operated by third parties.
SwanAxis does not control the privacy practices, security or content of independent third-party websites and is not responsible for how those third parties collect or process personal information.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
14Children's Personal Information
SwanAxis primarily provides professional and business-related services intended for adults and businesses.
We do not intentionally seek to collect personal information directly from children through our general website.
Where children's personal information must legitimately be processed in connection with a particular service, we will seek to handle that information in accordance with applicable legal requirements and appropriate safeguards.
15Data Breaches and Security Incidents
If SwanAxis becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate and address it.
Where notification is required by applicable law, SwanAxis will notify the relevant regulatory authority and/or affected individuals as required.
16Complaints
If you have concerns about how SwanAxis has collected, used or processed your personal information, we encourage you to contact us first so that we can investigate and respond to your concern.
Email: hello@swanaxis.com
Website: swanaxis.com
For matters falling under South African privacy law, you may also have the right to lodge a complaint with the:
Information Regulator (South Africa)
Current contact information and complaint procedures are available through the Information Regulator's official website.
Individuals located outside South Africa may also have rights to contact the relevant data protection or privacy authority in their jurisdiction where applicable law provides for this.
17Changes to This Privacy Notice
SwanAxis may update this Privacy Notice from time to time to reflect changes to our services, international operations, technology, service providers or applicable legal requirements.
The latest version will be published on this website and the “Last updated” date at the top of this page will be amended accordingly.
We encourage users to review this Privacy Notice periodically.
18Contact Us
If you have questions about this Privacy Notice, the personal information we hold about you, or how SwanAxis handles personal information, please contact us:
SwanAxis
Based in: South Africa
Serving: South African and international clients
Email: hello@swanaxis.com
Website: swanaxis.com
We will endeavour to respond to legitimate privacy enquiries within a reasonable period and in accordance with applicable legal requirements.